Join Our Facebook Community
24/7 Prescription Collection in Neath with Health Hatch™
Life doesn’t always fit into pharmacy opening hours. Our Health Hatch™ lockers let you collect your NHS and private prescriptions – and selected online orders – 24 hours a day, 7 days a week from our Neath pharmacies.
Register for 24/7 Health Hatch™ Collection
Complete the quick registration form on this page so we can set you up for secure, round-the-clock collection. We’ll also ask about your GP surgery so we can arrange electronic nomination where possible.
Register for 24/7 Collection
Ask Us About Health Hatch™ – pop us a message via our Chat button
Watch how easy it is to collect your prescriptions 24/7 with Health Hatch™ in Neath.
Our 24 hour prescription collection service is ideal if you work shifts, care for others, or simply prefer to avoid queues. Once you’re registered, we can place eligible medicines and orders into a secure locker and send you a unique code to collect whenever it suits you – early morning, late at night or at the weekend.
Where Are the Health Hatch™ Lockers?
We currently have three Health Hatch™ lockers in Neath:
- Neath Pharmacy (Victoria Gardens) – 1 Health Hatch™ locker on site.
- The Health Dispensary, Windsor Road – 2 Health Hatch™ lockers on site.
You’ll be able to choose your preferred branch when you register so we can place your medicines in the most convenient Health Hatch™ for you.
How Health Hatch™ Works
- Register online. Use the Health Hatch™ registration form on this page. We’ll ask for your basic details, preferred branch and GP surgery. As part of the process, we’ll also request your electronic nomination so NHS prescriptions can be sent straight to us.
- We prepare your order. Once we receive a valid prescription or online order, our pharmacy team will dispense or pack it safely. Not all surgeries in Neath are fully live with electronic nomination yet – if this affects you, we’ll talk you through the best options.
- Collect 24/7. When everything is ready, we’ll place your items in a Health Hatch™ locker and send you a unique code by text or email. Visit your chosen branch and collect at a time that works for you – day or night.
What Can I Collect from Health Hatch™?
- NHS prescriptions – once your GP is able to send prescriptions to us electronically and you’ve nominated one of our pharmacies.
- Private prescriptions – medicines we dispense from private prescriptions, including those priced and supplied through our private prescription service.
- Common Ailment Service (CAS) treatments – where suitable after a virtual or in-pharmacy consultation with our pharmacist.
- Pharmacist-prescribing treatments bought online – medicines supplied after you complete an online assessment on our Conditions A–Z prescribing pages.
- Selected products from our online shop – for example vitamins, supplements and wellness products that are a suitable size and weight for the locker. You can browse our range at the online shop.
Some medicines – such as certain controlled drugs or large fridge items – may not be suitable for Health Hatch™ collection. If that’s the case, we’ll offer an alternative, such as in-pharmacy collection.
Do I Still Need to Nominate a Pharmacy?
Yes. For NHS prescriptions, your GP needs to send prescriptions to us electronically so they can go straight into your chosen Health Hatch™ locker.
When you register for Health Hatch™, our form includes a section about your GP surgery and electronic nomination. We’ll use this to request that your prescriptions are sent to either:
- Neath Pharmacy, Victoria Gardens, or
- The Health Dispensary, Windsor Road.
Not all surgeries in Neath are fully live with nomination for every service yet. If your practice can’t send prescriptions to us electronically, we’ll explain the options – for example, collecting a paper prescription or using Health Hatch™ for private or online orders instead.
Why People Love Health Hatch™
- No queues – collect when it’s quiet, not just during busy opening times.
- Fits around work and family – ideal for shift workers and carers.
- Discreet and secure – each locker is locked and protected with a unique code.
- Works with our online services – combine Health Hatch™ with our pharmacist prescribing, Common Ailment Service and online shop.
Ready to Try Health Hatch™?
Register today and enjoy the freedom to collect prescriptions and selected orders 24/7 from our Neath pharmacies.
Register for 24/7 Collection
Ask a Question – Chat 24/7 with our humans or virtual assistant
Frequently Asked Questions
Can I use Health Hatch™ if I don’t live in Neath or my GP isn’t in Neath?
Yes – in many cases you can. You don’t have to live in Neath to use our 24/7 prescription collection service. As long as we can receive your prescription, we may be able to help.
For NHS prescriptions, this usually means your GP surgery can send prescriptions to us electronically and you choose one of our Neath pharmacies as your nominated pharmacy. We regularly support patients from Skewen, Briton Ferry, Swansea and the wider Neath Port Talbot area.
For private prescriptions, pharmacist-prescribing treatments or suitable online shop orders, you can often still use Health Hatch™ even if your GP practice isn’t nearby. Once everything is prepared, we’ll place your items in a locker so you can collect at a time that suits you.
Is this the same as a 24-hour pharmacy in Neath?
Health Hatch™ is a 24/7 prescription collection service, not a staffed 24-hour pharmacy. Our pharmacists work normal opening hours, but once your items are prepared and loaded into a locker, you can collect them at any time with your secure code.
Can I use Health Hatch™ for NHS prescriptions?
In many cases, yes. We’ll usually need your GP to send NHS prescriptions to us electronically, which is why we ask about electronic nomination on the registration form. Some surgeries in Neath are still rolling out this system – if yours isn’t ready yet, we’ll talk you through the alternatives.
Is there a charge for using Health Hatch™?
There is currently no extra charge from us for using Health Hatch™ for eligible items. You’ll still pay any usual NHS charges, private prescription costs or product prices, but the 24/7 collection service itself is provided free of charge.
How will I know when my prescription is ready?
We’ll send you a text message or email once we’ve placed your items in a locker. This message will include your Health Hatch™ location and a unique code or QR code. Simply follow the instructions at the machine to open your locker and collect.
Can I collect items for someone else?
Yes – as long as you have their permission and the secure code. For some medicines, especially controlled drugs, we may need to see ID or ask additional questions, so please follow any instructions we give you.
Can businesses or carers use Health Hatch™ to collect for multiple people?
Yes. Health Hatch™ is designed to make life easier for carers, families and local businesses collecting medicines on behalf of others. Every person receives a different secure code each time their medicines are ready, so collections stay private and safe. You can collect for more than one person as long as you have the relevant unique codes and permissions. Our pharmacy team can also help care homes or workplaces set up streamlined collection systems.
Can I use Health Hatch™ for online shop orders?
Often yes. Many items from our online shop can be packed into Health Hatch™ lockers, provided they are a suitable size and weight and don’t require special handling. Choose collection at one of our Neath branches at checkout and we’ll confirm if Health Hatch™ is an option for your order.
